hv777 Privacy Policy

1.Introduction

hv777 ("hv777", "we", "us", "our") operates the online casino and sports betting platform accessible at hv777.org ("Platform"). We are committed to protecting the privacy and personal data of all users who access or use the Platform, including players located in Pakistan and elsewhere.

This Privacy Policy ("Policy") describes what personal data hv777 collects, the purposes for which it is used, the lawful bases on which it is processed, how it is stored and protected, and the rights available to you in respect of your personal data. This Policy should be read alongside the hv777 Terms & Conditions.

By registering an account on hv777, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the hv777 Platform.

2.Personal Data We Collect

hv777 collects personal data that you provide directly, data generated through your use of the Platform, and data received from third-party sources. The categories of personal data we collect include:

• Registration data: Full name, date of birth, Pakistani mobile number, email address, and account password (stored in encrypted form);
• Identity verification data: Government-issued identification documents (e.g., CNIC, passport), proof of address, and payment method ownership documentation submitted during KYC procedures;
• Financial data: Deposit and withdrawal transaction records, payment method details (JazzCash account numbers, Easypaisa wallet identifiers, bank account details), and PKR transaction history on the hv777 Platform;
• Usage data: Betting history, game play records, session durations, login timestamps, IP addresses, device type, browser type, and Platform feature interactions;
• Communications data: The content of any correspondence you send to hv777 via the Support page, live chat, or email, including support tickets and dispute submissions;
• Responsible gaming data: Deposit limit settings, self-exclusion records, session limit configurations, and responsible gaming tool usage history.

hv777 does not collect special category personal data (as defined under applicable data protection law) except where expressly required for regulatory compliance purposes, such as problem gambling self-exclusion records which may implicitly reflect health-related information.

3.How We Use Your Personal Data

hv777 uses personal data collected from Pakistani players and other users for the following purposes:

• Account management: Creating, maintaining, and administering your hv777 account, including authentication, password management, and session management;
• Service delivery: Providing access to cricket betting, live casino, slots, and other Platform features; processing deposits and withdrawals in PKR via JazzCash, Easypaisa, and bank transfer;
• Identity verification and compliance: Verifying age (18+ requirement), conducting Know Your Customer (KYC) checks, preventing fraud and money laundering, and complying with applicable legal and regulatory obligations;
• Customer support: Responding to queries, processing complaints, resolving disputes, and providing responsible gaming assistance;
• Responsible gaming: Monitoring gambling behaviour to identify indicators of problem gambling; enforcing self-exclusion requests; operating deposit and session limit tools;
• Marketing (where consented): Sending promotional communications about hv777 offers, bonuses, and new features to users who have opted in. You may withdraw consent at any time via account settings or the Support page;
• Platform improvement: Analysing aggregated usage data to improve the Platform, optimise cricket betting market offerings, and enhance the mobile experience for Pakistani users;
• Legal obligations: Retaining records as required by applicable anti-money laundering, data protection, and financial services laws.

4.Legal Basis for Processing

hv777 processes personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil the hv777 Terms & Conditions agreement with you, including account management, bet settlement, and payment processing;
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, tax, and data protection legal requirements;
• Legitimate interests: Processing carried out for hv777's legitimate business interests, including fraud detection, security monitoring, responsible gaming programme operation, and Platform analytics, where such interests are not overridden by your fundamental rights;
• Consent: Processing of data for marketing communications and certain non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time.

5.Data Sharing & Disclosure

hv777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties solely for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, and other payment service providers, to process your deposits and withdrawals. These processors handle your financial data under their own privacy policies and applicable payment industry security standards;
• Game providers: Third-party casino game studios and live dealer platform providers, to whom limited technical data (session tokens, game transaction data) is transmitted as necessary to operate casino and slot games on hv777;
• Identity verification providers: KYC service providers engaged to verify identity documents and conduct age verification checks;
• Regulatory and law enforcement authorities: Where hv777 is required by applicable law, court order, or regulatory direction to disclose personal data;
• Service providers: IT, hosting, security, analytics, and customer support vendors engaged by hv777 under contractual data processing agreements that restrict their use of your data to service delivery purposes only.

Where personal data is transferred to service providers operating outside your jurisdiction, hv777 ensures that appropriate data transfer safeguards are in place in accordance with applicable data protection requirements.

6.Payment Data & Financial Information

When you make a deposit or withdrawal via JazzCash, Easypaisa, or bank transfer on hv777, payment transaction data is processed by the relevant payment service provider. hv777 retains records of transaction amounts, timestamps, payment method identifiers, and transaction status for account management, dispute resolution, and regulatory compliance purposes.

Full payment account credentials (e.g., JazzCash PINs, Easypaisa account passwords, bank internet banking passwords) are never requested by hv777 and should never be shared with any hv777 representative. hv777 only processes payment identifiers sufficient to initiate and verify transactions.

Financial records are retained in accordance with applicable legal requirements and our data retention policy described in Section 8.

7.Cookies & Tracking Technologies

hv777 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, and support analytics. The categories of cookies used include:

• Essential cookies: Required for the Platform to function, including session authentication, login state, and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Used to remember user preferences, language settings, and Platform customisations to improve your experience;
• Analytics cookies: Used to collect aggregated data about how visitors use the Platform, which pages are visited most frequently, and how players navigate between cricket betting, casino, and slots sections. This data is used to improve the Platform;
• Marketing cookies (with consent): Used to deliver relevant promotional content about hv777 offers to users who have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in and use the hv777 Platform.

8.Data Retention

hv777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve disputes and enforce agreements. Specific retention periods are as follows:

• Account data: Retained for the duration of your hv777 account and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering and financial record-keeping requirements;
• Transaction data: Retained for a minimum of five (5) years from the date of each transaction;
• KYC and identity verification data: Retained for the duration of the account relationship and for a minimum of five (5) years following closure;
• Support communications: Retained for three (3) years from the date of the final communication in each case;
• Marketing opt-in records: Retained for the duration of your consent and for one (1) year following withdrawal, as evidence of consent history.

When data is no longer required, hv777 will securely delete or anonymise it in accordance with applicable data protection best practices.

9.Your Data Rights

Subject to applicable data protection law, hv777 account holders have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data hv777 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations;
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances;
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact hv777 via the Support page. We will respond to all verifiable data rights requests within 30 days of receipt.

10.Data Security

hv777 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls limiting personal data access to authorised personnel only, OTP-based authentication for account access, and regular security assessments of Platform infrastructure.

While hv777 takes reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your hv777 account credentials and should notify hv777 Support immediately if you suspect unauthorised access to your account.

11.Children's Privacy

The hv777 Platform is strictly for persons aged 18 and over. hv777 does not knowingly collect or process personal data of individuals under the age of 18. If hv777 becomes aware that personal data has been collected from a person under 18, all such data will be deleted immediately and the account closed.

If you believe that a person under 18 has accessed or registered on hv777, please contact our Support team immediately so that appropriate action can be taken without delay.

12.Third-Party Links

The hv777 Platform does not contain links to third-party websites. In the event that any third-party content or functionality is integrated into the Platform in the future, hv777 will update this Policy accordingly. hv777 is not responsible for the privacy practices of any third-party game providers, payment processors, or other service providers operating under their own separate privacy policies.

13.Updates to This Policy

hv777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or Platform features. The effective date of the most recent revision is displayed at the top of this page.

Where material changes are made to this Policy, hv777 will notify registered Users via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the hv777 Platform following notification constitutes acceptance of the revised Policy.

14.Contact Us

For questions, data rights requests, complaints, or any other privacy-related correspondence, please contact the hv777 team via the Support page. The support email address is displayed in the website footer as plain text.

hv777 will acknowledge all privacy-related enquiries within 48 hours and aim to provide a substantive response within 30 days. For complex data rights requests, this period may be extended by up to a further 60 days where justified, in which case you will be informed of the extension and the reason for it.